Privacy Policy

Introduction

Organiser: Hisern International Pty Ltd (referred to as "we", "us", or "our")

Event: Retail Show Australia 2026 (referred to as "the Event")

Hisern International Pty Ltd is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information through the official website for the Event, related platforms, applications, and services (collectively referred to as the "Services").

Information We Collect

We collect information about you in three ways: (1) information you provide directly to us; (2) information we obtain from third parties; and (3) information collected through automated technologies.

1.1 Information You Provide Directly

Depending on how you interact with us, we may collect the following personal information directly from you:

• Contact details: such as your name, job title, company name, email address, postal address, phone number, and social media handles.
• Account credentials: such as usernames, passwords, and similar security information.
• Registration and profile information: such as educational and professional background, industry sector, visit or exhibition interests, dietary requirements, accessibility needs, and photograph.
• Payment information: such as credit or debit card details (note: payments are typically processed by third-party payment processors).
• Communications: feedback, comments, or queries you provide to us via customer service, contact forms, meeting booking systems, etc.

1.2 Information from Third Parties

We may obtain personal information about you from third-party sources, including:

• Business partners: such as co-branding partners or organisations we engage in joint marketing activities with.
• Social networks: when you grant permission to our Services to access your data on these platforms.
• Publicly available sources: we may collect data from legitimate public sources to supplement or verify the information we hold.

1.3 Information from Automated Technologies

When you visit our website or use our Services, we automatically collect certain Device Information, which may include:

• Log information: such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
• Cookies and similar technologies: we use cookies, web beacons, tags, and pixels to collect information about your interactions with our Services.
• Event imagery: at the Event venue, we may capture footage and imagery through photography, video recording, or CCTV for security, archival, and promotional purposes.

How We Use Your Information

We use your information for the following purposes:

• Providing the Services: to process your registration, manage your account, schedule meetings, process payments, and provide your attendance credentials.
• Communication and Support: to send you transaction confirmations, Event updates, important safety notices, and provide customer support.
• Personalisation and Improvement: to tailor content based on your interests and location, and to improve our Services and the quality of the Event.
• Marketing (with your consent): to send you marketing communications about future events, related products, services, and our partners' offerings. You can opt-out at any time.
• Event Community Features: to facilitate business connections between exhibitors, visitors, and sponsors through features like participant directories or matchmaking systems.
• Analytics and Reporting: to analyse usage trends, measure the effectiveness of promotional campaigns, and conduct general business analysis.
• Health and Safety: to implement necessary measures to protect the health and safety of Event participants.
• Legal Compliance: to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Sharing

We only share your personal information in the following circumstances:

• Service Providers: with trusted third parties who provide services on our behalf, such as payment processing, data analytics, email delivery, customer support, and onsite logistics.
• Event Ecosystem: your business contact details will be shared with an exhibitor or sponsor only after you explicitly consent or actively scan their QR code at the Event.
• Legal Requirements: when required to respond to legal process, protect our rights, or comply with applicable laws.
• Business Transfer: in connection with a merger, acquisition, or sale of assets, we will notify you of any changes to the ownership of your information.

Cookies & Similar Technologies

We use cookies to enhance your website experience, analyse traffic, and deliver personalised content. You can manage your cookie preferences through your browser settings; however, please note that disabling cookies may affect the functionality of the website.

For more details on the specific categories of cookies we use (e.g., necessary, preferences, statistics, marketing) and how to manage them, please visit our website's Cookie Preference Centre.

Your Rights

Under Australian privacy laws (including the Privacy Act 1988 (Cth)), you have the right to:

• Access: request access to the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete personal information.
• Deletion: request deletion of your personal information in certain circumstances.
• Objection: object to the processing of your personal information, particularly for direct marketing purposes.
• Withdraw Consent: withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us using the details provided in the Contact Us section. We will respond to your request within a reasonable period.

Data Security & Retention

We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

International Data Transfers

Our Services may involve transferring your personal information to, and processing it in, countries outside of Australia. We will ensure that such transfers are subject to appropriate safeguards as required by law to protect your information.

Privacy of Minors

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16.

Policy Changes

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated policy on our website. Please check this page periodically for updates.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or wish to make a complaint, please contact us at: